This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Coordinator
• Leading Hand
• Supervisor
• Team Leader.

Qualification Pathways
Prerequisite requirements
There are no prerequisite requirements for individual units of competency.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:

• after achieving the BSB31207 Certificate III Frontline Management or other relevant qualification/s

OR

• providing evidence of competency in the majority of units required for the BSB31207 Certificate III in Frontline Management or other relevant qualification/s

OR

• with some vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Accounts Clerk
• Customer Service Advisor
• Import/Export Clerk
• Office Administrator
• Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving the BSB40807 Certificate IV in Frontline Management, candidates may undertake the BSB51107 Diploma of Management, or a range of other Diploma qualifications.